OpenTouch® Customer Service - Omnicomm

OpenTouch® Customer Service - Omnicomm

OpenTouch® Customer Service - Omnicomm

OpenTouch® Customer Service - Omnicomm

OpenTouch® Customer Service - Omnicomm
OpenTouch® Customer Service - Omnicomm

OpenTouch® Customer Service

The OpenTouch Customer Service enables unified management of all customer-related activities in the front and back office. For maximum business value, the OpenTouch Customer Service ensures that business rules, monitoring and automation are always consistently applied for voice, digital and social media interactions. The OpenTouch Customer Service enriches the Alcatel-Lucent OmniTouch® Contact Center Standard Edition platform with multimedia interactions.

  • A real-time platform that unifies all activities in a queue, making it faster to reuse resources, processes and
    knowledge
  • Applies skills-based routing rules to all activities, so customers receive the best service from the most appropriate resource
  • Award-winning dialer including powerful predictive dialing algorithms with accurate call classification, compliant with the most demanding telemarketing legislation
  • A single desktop that unifies all agent applications, for faster data access and reduced agent training time
  • A powerful software voice platform that delivers a superior self-service experience, allowing speech-enabled and touch-tone access to self-service customer care and outbound notifications
  • Unified Interaction
  • Unified Routing
  • Unified Dialer
  • Unified Desktop
  • Voice Portal

CONTACT OMNI-COMM