Positive customer interactions are key to a successful corporate image.
Do your customers use smartphones? 70% of searches from a smartphone, for after-sales service, concluded
in a call (1).
Is your business related to online commerce? 80% of consumers prefer to contact a customer service agent
via the telephone (2).
With OmniTouch® Contact Center Standard Edition, all organizations – from SMBs, to City Halls looking to organize their customer service, to large corporations
with call centers – have access to tools for an efficient
and reliable phone-based customer interaction solution
that is easy to implement.
Opt for an efficient, reliable solution that is easy to implement to improve your customer interactions:
– Calls are distributed, supervised, and managed by a validated application in major call centers.
– Calls are distributed by the communication server for optimum reliability.
– Call distribution can be modified very quickly from a patented graphic application.
Integrated with the OmniPCX® Enterprise Communication Server on your site, or via the cloud, this solution gives your teams an edge:
Increased customer satisfaction: customers will appreciate shorter wait times, as well as the opportunity to speak to a qualified contact.
Efficiency: real-time supervision applications and detailed reports optimize processes in real-time and over the
Cost-saving: permanent access to call center features is
available from office phones without complex IT integration.
Reliability: high availability of the communication server enables better call distribution and maximum service continuity.