Products & Services - Omni-Comm
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PRODUCTS

OmniTouch Contact Center Standard Edition

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The OmniTouch Contact Center Standard Edition is a scalable and reliable contact center solution for up to 5000 agents. Alcatel-Lucent OmniTouch™ Contact Center Standard Edition is the ideal solution for companies with contact centers that are mainly driven by voice interactions, addressing installation of a wide variety of types and sizes, from small to large capacities.

Currently used by more than 400,000 agents worldwide, OmniTouch CC Standard Edition is based on the unique and patent “matrix” call routing model. Flexible and customizable, any changes can be made quickly using the “what you see is what you get (WYSIWYG) management interface, so even those without any programming background will find it easy to respond to business demands.                             

OmniTouch CC Standard Edition offers an embedded solution with both Alcatel-Lucent OpenTouch™ Business Edition and OmniPCX™ Enterprise, where contact center capabilities, such as supervision and distribution can be managed within the call server.

The contact center modules available are as follows:

  • CC Supervision
  • CC Distribution
  • CC IVR
  • CC Agent
  • CC Outbound

There is no need to rip & replace a complete environment to move to a multimedia contact center solution. Customers who already have OmniTouch Contact Center Standard Edition can deploy the OpenTouch Customer Service plug-in as an overlay add-on. Benefit from multimedia interactions such as email, web chat or social media plus CRM applications like integration, workforce management, outbound and IVR capabilities.

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  • A scalable and reliable contact centre solution for up to 5000 agents.
  • Reduced total cost of ownership with quick deployment.
  • Single competency for administration, supervision and reporting.
  • Look-ahead routing and distribution allow for better planning and resourcing.
  • Comprehensive range of features to meet the varied needs of any wcontact centre.
  • Flexible and programmable, allowing automatic changes to distribution rules depending on time of day or day of week.
  • Simple “WYSIWYG” management interface allows optimum responsiveness to business needs.
  • Full suite of real-time and historical reporting tools for performance awareness.
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  • CC Supervision offers real-time configuration and supervision at the click of a mouse, monitoring all objects and providing full statistics compilation and detailed reports.
  • CC Distribution is an automatic call distributor (ACD) with a database embedded in OmniPCX Enterprise, offering cost-based powerful routing algorithms and the ability to build a virtual contact center.
  • CC IVR provides interactive voice response (IVR), offering powerful self-service functionality, using the latest speech recognition and text-to-speech technologies, plus voice, fax and email integration. It can also be used for call pre-qualification, call back, customer survey and more.
  • CC Agent is a desktop application for agents, providing full telephony and session control, advanced call monitoring, individual and group statistics, and access to critical information.
  • CC Outbound is both a dialer and a campaign manager; an advanced solution designed to handle telemarketing campaigns:
  • 5 to 2000 agents on a single node, up to 5000 agents in a multi-nodal OmniPCX Enterprise configuration.
  • Remote agent facilities with Alcatel-Lucent connection options.
  • Branch survivability for inbound with Passive Communication Server.
  • Prioritized ‘skill mapping’ of calls according to available resources.
  • Advanced queuing with embedded voice announcements.
  • OmniTouch Customer Service (OTCS) integration server provides off-the-shelf connectors to major CRM applications and other integration capabilities.
  • Enhanced options like IVR and CCivr or OTCS IVR, wallboards, Soft Panel Manager, Workforce Management or OTCS media (email, web chat, web callback, social media, CRM connectors, etc…).

8 Series IP Touch Phone Models

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The Alcatel-Lucent 8 Series IP Touch phones are full-featured desk phones that offer integrated IP connectivity and telephony.

In addition to the converged power of data and VoIP, these terminals support an unsurpassed range of features and functions, including web-based XML business applications. They offer superior-quality audio and an optimized design with a large, high resolution screen. The 4068 IP Touch incorporates a color display and the freedom of Bluetooth wireless technology.

Alcatel-Lucent 8 Series IP Touch phones increase employee efficiency and productivity by targeting and supporting different user needs.

8 Series IP Touch Phone Models

  • 4008 IPTouch phone
  • 4018 IPTouch phone
  • 4028 IPTouch phone
  • 4038 IPTouch phone
  • 4068 IPTouch phone
  • 4135 IP Conference phone
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  • Lower costs: IP convergence allows businesses to channel voice communications through their data network.
  • Full range of telephony services: unsurpassed in terms of functionality, features, reliability and quality of service.
  • Unbeatable range of features including dial-by-name, voicemail, programmable shortcut keys and alphanumeric keyboard.
  • Outstanding audio quality.
  • Customized communications infrastructure: XML web applications respond to the unique demands of your business.
  • Range of terminals to suit the requirements of different business users.
  • Connectivity: compatible with any external Bluetooth wireless technology devices (4068 only).
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  • Superlative sound quality.
  • High resolution screen – full color screen on 4068.
  • Dial-by-name, voicemail, programmable shortcut keys.
  • Ultra-modern design with intuitive ergonomics.
  • Bluetooth technology for wireless freedom (4068 only).
  • Open to third-party XML applications and services.
  • Full set of accessories and wall mounting kit.

9 Series Digital Phones

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Alcatel-Lucent 9 Series Digital Phones take you to a new dimension in audio experience, esthetics, communications productivity and customer care. This advanced range brings the award-winning power of the Alcatel-Lucent OmniPCX communication servers, with their spectrum of advanced features within even easier reach.

Alcatel-Lucent 9 Series offers the best sound quality around. Its terminals have a hands-free speakerphone, including acoustic echo cancellation, and take listening comfort to a whole new level. Available in ice blue or urban gray, these phones do not just look the part; they are also conceived to ensure the simplest, most intuitive, access to a wealth of features.

9 Series Digital Phone Models

  • 4019 Digital Phone – Provides all the advanced telephony features for without the frills.
  • 4029 Digital Phone – A user-friendly, value-added phone for intensive use.
  • 4039 – A function-rich phone designed for intensive business use.
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  • 4019: A simple, compact phone with a range of useful functions (ergonomic design; direct access keys for voicemail, directory, mute and redial; 6 programmable keys; easy to install and user-friendly).
  • 4029: A user-friendly, value-added phone for intensive use (ergonomic design with display screen and navigation and shortcut keys; alphanumeric keyboard with dial-by-name function; outstanding audio quality in all modes: handset, headset and speaker-phone; easy to install, easy to use).
  • 4039: A function-rich phone designed for intensive business use (ergonomic design with large, user-friendly screen; extra navigation and shortcut keys for intensive phone users, including senior executives; alphanumeric keyboard with dial-by-name function; outstanding audio quality in all modes: handset, headset and speaker-phone; easy to install and easy to manage).
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  • Audio Excellence. The range has been designed to take the fuss out of communication, whatever the sound source. It enables smooth, automatic transfer from headset to hands-free for group listening without the need to remove the handset from its cradle. The Alcatel-Lucent 4029 and 4039 digital sets come with a built-in port for the use of a headset, additional speaker or teleconferencing system.
  • Navigator. The phone navigator feature makes the display more user-friendly by allowing you to scroll in up to four directions up. The navigator, along with the context-sensitive soft keys, provides easy access to the Alcatel-Lucent system’s many features.
  • Display. The Alcatel-Lucent 9 series offers rich visual information on large, adjustable displays. These range from a one-line screen of 20 characters to an adjustable four-tone gray scale graphical display.
  • Intuitive Icons and Software Keys. Determining the status of a call is simple with the help of easy-to-understand icons. The phones’ dynamic soft keys change according to the call context, displaying call handling features in active communication mode. Therefore, the users will always get the right feature at the fingertips at the right time. Extra programmable keys are provided to further customize usage.
  • Alphabetic Keyboard. The Alcatel-Lucent 4029 and 4039 digital sets are equipped with an integrated alphabetic keyboard, exclusive to Alcatel-Lucent, which provides easy access to the “call by name” function via the company directory and to messaging services.
  • 60 Degree Foot stands. All terminals have an optional 60 degree foot-stand to minimize the footprint on your desk and optimize the display angle for comfortable viewing.

OmniTouch 8082 My IC Phone

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The OmniTouch 8082 My IC Phone introduces a new category of endpoints, call smart desk phones, for delivering new desk phone functionality. It offers an unprecedented level of comfort at the desk, thanks to its high quality wideband audio capacity and its always-on availability.

Using its capacitive haptic touch screen with rich contextual menus, My IC Phone delivers the intuitive interface of a smart phone. It offers access to rich collaborative conversation features that deliver significantly more communication functions compared to the traditional desk phone.

The web-services openness of the “My IC Phone” enables the integration of specific business, or industry-related applications, as well as the addition of contextual features for richer and more effective conversations. Depending on the user’s status, such as presence and availability, or on the phone’s state, such as idle or in conversation, specifically designed applications can display presence-based and contextual, customized information to make the phone a command center for efficient collaborative business conversations.

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  • Robust: Always-on, secure endpoint.
  • Reinforces your brand image through award-winning design.
  • Delivers streamline interactions with contextual information.
  • Provides quick access to relevant functions through intuitive and easy-to-use menus.
  • Open to external applications.
  • Offers enriched communications for better employee productivity.
  • Delivers eco-friendly deployment (Class 3 Maximum).
  • Combines an always-on smart phone, wide-band audio into an exceptional user experience.
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  • Smart menus with ergonomic design.
  • SIP telephony services.
  • Communications platforms offer web-services based rich communications.
  • Industry-specific application packages, such as hospitality packages.
  • Customization interface for users and IT departments.
  • Multimedia file management: MP3, pictures and screensavers.
  • Integration with the user’s desktop, including calendar and contacts.
  • Software Development Kit (SDK) open-to-web application developers.

IP TOUCH (Alcatel 4068, 4038, 4028, and 4018 Models)

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As part of the Alcatel-Lucent professional line, these state-of-the-art IP phones are full-featured with integrated IP connectivity and telephony, bringing users the converged power of data and voice over IP (VoIP).

Besides their optimized design, these terminals offer high-resolution, adjustable color or gray screens, wide band audio, superior quality ring tones, the freedom and connectivity of Bluetooth® Wireless Technology, plus the capability to support any web-based business application.

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  • Provides the very best in sound quality thanks to a large range of new advancements.
  • Practical and fuss-free, whatever the sound source.
  • Enables connectivity with any existing or future external Bluetooth® Wireless Technology enabled device.
  • XML interface enable users to customize communication infrastructure to the unique demands of the business requirements.
  • The new terminals offer the full range of telephony services found in Alcatel’s acclaimed OmniPCX servers (Enterprise and Office), unsurpassed in terms of functionality, features, reliability and quality of service (QO)
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  • Superlative sound quality.
  • Bluetooth® Wireless Technology freedom.
  • Open to a completely new world of applications and services.
  • An unbeatable range of telephony features.
  • A full set of accessories.

ENTERPRISE PBX OmniPCX 4400

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The Alcatel OmniPCX Enterprise is an integrated, interactive communications solution for medium-sized business and large corporations. The solution combines traditional telephone functions with support for Internet-based telephony and multimedia communications.

The OmniPCX Enterprise provides a suite of unified communication applications, including a Web soft phone, along with unified messaging and personal assistant applications. Based on a single software platform, the OmniPCX Enterprise is compatible with multiple operating systems, provides powerful communications servers and features an independent infrastructure.

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  • Easy management, deployment and maintenance.
  • Lower total cost of ownership (TCO). Reduced cost for integrating new applications, lower telecom bills from the use of VoIP, and improved user efficiency.
  • Boosts employee productivity and customer interaction by delivering full services to all staff members, at all locations.
  • Enables smooth migration towards new multimedia communications, whatever the existing network and IT infrastructure.
  • Provides medium-sized companies with the same advanced features as larger companies, without needing dedicated, high-level technical resources and staff.
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  • Superlative sound quality.
  • Bluetooth® Wireless Technology freedom.
  • Open to a completely new world of applications and services.
  • An unbeatable range of telephony features.
  • A full set of accessories.

Polycom: ASC / VegaStream

DATA /  WIFI /  LAN/WAN /  Internet Security /  Bandwidth Monitoring / Prioritization

SERVICES

Our best-in-class service options 

  • Manage Plus
  • Support Total
  • Replace Premier
  • Preventive Maintenance

For a team committed to your success, no one is more accessible by phone. No one provides the same level of on-site response. No other company has as many local Support Teams. No other service technicians have such proven experience in troubleshooting and maintenance. No one in the industry provides the same level of system connectivity and interface expertise. No one, that is, but Omni-Comm. Our Service Center provides leading-edge phone support and diagnostics. Highly trained Product Technicians are available 24 / 7 / 365 meet your service needs.