Omni-Comm Services:
  1. Support Services Mission Statement
  2. The Benchmark of Service Excellence
  3. Guaranteed Rapid Response and More…
  4. Omni-Comm Customer Call Center
  5. Alcatel-Lucent Support Centre
  6. Omni-Service

Support Services Mission Statement

The aim of Omni-Comm Support Services is to meet all Customer requests concerning any hardware and software failures on Alcatel-Lucent PABX equipment.

Support Services aims always to achieve this within a guaranteed period, or within the time period set out in the Service Contract or whenever a Customer without a Contract needs Support Service.

Back to Top

The Benchmark of Service Excellence

In this volatile environment, you may experience unexpected business challenges that requires a flexible service program.

Omni-Comm set the benchmark foe Service Excellence many years ago. And now wit Omni-Service, we’ve raised the bar once again. Nowhere will you find a better Service Program to meet the needs of your Staff and Institution. Every Omni-Comm Employee is dedicated to helping you maximize the value of your Alcatel-Lucent System.

By meeting your needs with unrivaled flexibility, precision and responsiveness, we can help you streamline your Telecommunication Technology to optimize your Business Operations.

Back to Top

Guaranteed Rapid Response and More…

We know the only thing constant about your Business is Change. And that’s why we developed Omni-Service – the most complete service package ever offered. So if you need to link to a new vendor, we’ll help you. If there’s a better way to suit your ever changing needs, we’ll find it. In record time. The way we have for leading facilities, and Integrated Communication Networks all over the Country. That’s not just a promise – it’s Service Excellence…!

Back to Top

Omni-Comm Customer Call Center

Omni-Comm Service is composed of the following entities:

  • Omni-Comm Contract Centre receives the Customer log complain, qualifies the issue, perform remote diagnosis and, if it’s possible, closes the issue.
  • Support Structure - Made up of a Group of Experts who manage the escalation of complex issues.
  • Field Support plans and performs on site interventions using a Remote Maintenance Network.
  • Calling Tracking System - All functions of Support Services are linked to an Integrated Database, which assures full visibility of all Customer Issues.


    • Omni-Comm Hot-Lines are available 24 hours / 7 Days and all calls are either received directly by a Service Engineer who in on stand-by or our Call Centre who will immediately alert an Engineer. Problems that require escalation to Alcatel-Lucent will be submitted to the Alcatel-Lucent Support Centre.

    Back to Top

    Alcatel-Lucent Support Centre

    Alcatel-Lucent Support Centre provides:

  • Reception and recording of all authorized service calls from Business Partners related to support requests and assigns a priority to each issue.
  • Remote Diagnosis of issues.
  • Remote Solutions when possible.
  • Request for an on-site intervention when a remote resolution is not possible.


    • Alcatel-Lucent’s Terminal Support Facilities:

    Support for handsets, certain Computer Peripherals and Office Automation Equipment is provided on a replacement basis. Delivery and exchange of the required component is performed by a Specialized Logistics Organization, which receives exchange requests directly and reports back after the Swap Operation.

    Back to Top

    Omni-Service

    Our best-in-class service options

  • Manage Plus
  • Support Total
  • Replace Premier
  • Preventive Maintenance


    • For a team committed to your success
    No one is more accessible by phone. No one provides the same level of on-site response. No other company has as many local Support Teams. No other Service Technicians have such proven experience in Troubleshooting and Maintenance. No one in the Industry provides the same level of System Connectivity and Interface Expertise. No one, that is, but Omni-Comm.

    Our Service Center provides leading-edge phone support and diagnostics. Highly trained Product Technicians are available 24 / 7 / 365 meet your service needs.

    For the People Behind the Technology

    Hot Line : (65) 6319 9000
    Website : http://www.omnicomm.com.sg
    E-Mail : helpdesk@omnicomm.com.sg

    “Omni-Comm Service Center is always right there when we need them –
    answering many of our questions before we even ask them!”

    (commented by existing OmniComm customer)

    Back to Top
    Copyright © 2009; Omni-Comm Pte Ltd. Singapore. All rights reserved.