Hospitality
Guest Experience
Create a frictionless guest experience anywhere, anytime, with smart hotel solutions.
Stand out and increase loyalty by creating a direct connection with your guests. Ensure your guests enjoy instant access to amenities and staff from personal and room devices and use data to continuously reinvent their experience and prepare for the future. Increase customer satisfaction and create new revenues while respecting safety regulations.
Our smart hotel solutions help hotels, cruise ships, and restaurants create a guest experience that is direct, mobile and safe. We deliver solutions that provide a highly personalised mobile guest connection, powerful Wi-Fi connectivity, and smart room experiences. Our solutions also provide rich data so you can make informed business decisions.
Grow your business with smart hotel solutions
- A homogeneous digital experience on all devices and spaces reinforces your brand
- An instant virtual concierge assists guests anytime, anywhere and keeps them safe
- Guests consume preferred services and content thanks to powerful hotel Wi-Fi
- Digital amenities on all hotel devices create new revenues
- Analytics grow your guest intelligence and give you new services ideas
Make your guest the center of your operations
Customer Benefits
Here is how Alcatel-Lucent Enterprise helps improve the guest experience
Guests enjoy convenience and readily available services:
- 24/7 digital amenities and access to your staff from their own devices or any hotel device
- Powerful connectivity in all hotel spaces gives access to preferred services and content
Managers grow business with digital amenities, a direct connection and data-based decisions:
- Attract new and repeat visits with high safety standards
- Enhance brand loyalty with a continuous guest connection
- Create new revenues with digital amenities
- Use data from digital amenities consumption to support loyalty programs and support business decisions
We are a key partner in Singapore partnering with industry vendors in offering Hospitality specific solutions to our customers in their digital transformation journey.
Download the flyer for more information:
Customer References
Raffles hotel
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Grand Hyatt
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Shangrila
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Fullerton
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